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Faqs

What countries do you ship to?

Oceania
Australia, New Zealand.
Asia
Korea, China, Japan, Singapore.
The Americas
USA, Canada.
Europe
England, Ireland, France, Switzerland, Spain.

How long does it take for you to dispatch orders?

We aim to get all orders dispatched within 24 hours of ordering during the weekday period.

International shipping time: 6-15 days
Australia: 2-4 days
New Zealand: 3-7 days
*Shipping times can fluctuate and are a guide only, subject to seasonal postal changes.

Where are orders dispatched from?

All orders are currently dispatched from our dispatch warehouse in Melbourne, Australia.

Our farm is located in Latrobe, Tasmania, however shipping from Melbourne ensures a quicker and more efficient transit.

Farm

Are your herbs 100% Australian grown?

Yes, we are proudly 100% Australian grown, single origin and farm to bottle. We do not, and never will any imported herbs. 99.9% of the market is imported herbs, Adaptual exists to challenge this and provide the community with exclusively Australian grown herbal remedies.

Why Australian grown

Put simply, imported herbs are old, low quality and not optimal for health goals. Something not spoken about enough is the fact that imported herbs undergo treatments for biosecurity. This means that herbs can be irritated, sprayed or gassed. Another major reason for Adaptual's existence.

Working as a food technologist, I saw the state of the import system and decided that local Australian produce and herbs is the only way.

Are all your herbs organic?

Yes, our herbs are organically grown. We use 100% organic farming methods and soil first management methods, working in reciprocity with nature.

We are in the process of certification.

Returns

Why amber bottles

Amber glass bottles provide UV protection and ensure preservation of the beneficial compounds in the herbs which can be degraded when subjected to UV exposure.

We only use amber glass and not amber PET plastic, this is more expensive however not using plastic is more important for the health of ourselves and the planet.

Why is extraction important

For herbs to reach their full potential, extraction is essential. Without extraction the tough cell walls within a herb, root or mushroom prevent our bodies from utilising and accessing the beneficial compounds.

Extraction can be in the form of a tincture, glycetract, tea or decoction.