Returns and Refund Policy

RETURNS

1. CHANGE OF MIND RETURNS

Unfortunately due to health regulations we cannot accept the return of any of our products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. OTHER RETURNS

Where required under Australian Consumer Law, Adaptual Health will accept Product returns and provide you with an exchange, repair or refund (as applicable) where: 

  • The product is damaged, or
  • The product is faulty, and
  • You can present your online tax invoice or other adequate proof of purchase.

Adaptual reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.